The hotel offers amenities for your comfortable stay and unforgettable experiences
Breakfast Bliss
“I loved the breakfast option at the American Bar. It was perfect for us, offering a lighter choice instead of the usual buffet.” view full review
Effortless Parking
“Having parking available right in the hotel made everything so much easier and stress-free during our stay.” view full review
Supremely Comfortable
“The beds in our room were incredibly comfy, ensuring we had restful nights and woke up refreshed each day.” view full review
Thoughtful Amenities
“The double closets and plush bathrobes were a lovely touch, adding to the comfort and elegance of the room.” view full review
General
No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Security
Luggage storage
Allergy-free rooms
Lift
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Fitness centre
Services
Valet parking
Pet amenities available
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Dining
In-room breakfast
Restaurant
Snack bar
Bar/ Lounge area
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Spa & Leisure
Leisure/ TV room
Room features
Air conditioning
Heating
Mini-bar
Sitting area
Terrace
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Ercilla 37,
Bilbao,
Spain,
48011,
Basque Country
Map view
street view
Ercilla 37,
Bilbao,
Spain,
48011,
Basque Country
City landmarks
Museum
Guggenheim Museum Bilbao
1.0
km
Muelle Ramon de la Sota n0 1
Maritime Museum
1.5
km
Market
Mercado de la Ribera
1.7
km
Museum
Reproductions Museum Bilbao
1.4
km
Plaza Nueva
Casco Viejo
1.6
km
Square
Plaza Nueva
1.5
km
Church
Bilbao Cathedral
1.7
km
Museum
Basque Ethnographic and Historical Museum
1.9
km
Stadium
San Mames Stadium
900 m
Square
Plaza Circular
1.1
km
Bridge
Puente de La Salve
1.2
km
Church
Church of San Francisco de Asis
820 m
Park
Dona Casilda Park
660 m
Church
Church of San Vicente de Abando
870 m
Euskadi Plaza
Iberdrola Tower
830 m
Cable Car
Funicular de Artxanda
1.7
km
Bridge
White Bridge
1.3
km
Square
Plaza Berria
1.5
km
Avenida de las Universidades 24
University of Deusto
1.4
km
Gran Via Don Diego Lopez de Haro
Palacio de la Diputacion
620 m
Mall
Zubiarte Shopping Centre
1.1
km
Square
Plaza de Jado
670 m
Mallona Galtzada
Calzadas de Mallona
1.7
km
Bridge
Church of Saint Anthony the Great
1.9
km
Nearby
Museum
Museum of Fine Arts of Bilbao
500 m
Arriquíbar Plaza
Azkuna Zentroa
410 m
Square
Moyua
400 m
Gran Via de Don Diego Lopez de Haro
190 m
Plaza Federico Moyua 5 Visitas al Palacio previa cita al teléfono anterior de 9 a 10 de lunes a viernes
Chavarri Palace
380 m
Plaza Arriquibar
Arriquibar Plaza
340 m
Restaurants
Bermeo
30 m
Ercilla
El Puertito
120 m
Kalea Poza Licenciado 22 entrada por Garcia Rivero
Indusi Asador
130 m
Calle Maestro Garcia Rivero
Urdazpi Restaurante
180 m
Alameda Urquijo
Okela
130 m
Maestro Garcia Rivero 8
La Fugitiva
150 m
Maestro Garcia Rivero 5
Reviews and Ratings
Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
Spacious rooms
Friendly staff
Challenging car access
Noisy schoolyard
7.6/10
Very good
Rooms
7.6
Location
8.4
Service
8.6
Dining
7.1
Guest reviews
7.6/10
based on 11 reviews
8.5
8.5/10 based on 4491 reviews
Jerry
United States,
March
2024
8.6/10
I had a wonderful stay at the hotel. The rooms were spacious, impeccably clean, and had a big comfortable bed. The service was top-notch with friendly and accommodating staff. The location was perfect for shopping and exploring bars and restaurants. However, the dining options were a bit expensive, and some areas were hard to reach by car.
Rooms
9.0
The rooms were generously sized, immaculately clean, and had large bathrooms.
Service
9.0
The staff was super friendly, polite, and very efficient in assisting us.
Location
8.0
The hotel's location is excellent for shopping and sightseeing, though a bit challenging to reach by car.
Dining
8.0
I enjoyed the dining experience at the Bermeo restaurant with delicious and varied dishes.
Facilities
9.0
The hotel had great facilities and amenities to ensure a comfortable stay.
Christopher
United Kingdom,
March
2024
8.0/10
My stay at the hotel was a mix of positives and negatives. The rooms, although clean, were a bit tired and small. The bed was comfy with plenty of hot water, but there was a lingering smell of cigarettes. The service was warm and friendly, with helpful advice on activities and bookings, but there were minor issues related to the booking system. The location was central, allowing easy access to key attractions, but some noise disturbances next to the lift entrance and rooftop bar. The dining experience was of a high standard, although the coffee quality was a bit lacking. Overall, a decent stay with a few drawbacks.
Rooms
7.0
The rooms were clean and had a very comfy bed with plenty of hot water. However, they felt tired and small and had a slight cigarette smell.
Service
9.0
The service was warm, friendly, and extremely helpful with advice on activities and bookings.
Location
8.0
The hotel is centrally located, making it convenient to reach key attractions on foot. However, noise from the lift entrance and rooftop bar could be bothersome at times.
Dining
8.0
The dining experience was of high standard overall, but the Nespresso cappuccino was not up to par. Price was a bit on the higher side.
Facilities
8.0
Walter
United States,
March
2024
7.8/10
Staying at this hotel was quite an experience. The rooms were huge, and I loved that mine had its own Nespresso machine with 3 complimentary capsules. The bed was good, large, and comfortable, making my stay even more satisfying. However, being right next to a schoolyard could be a bit noisy during the day.
Rooms
8.0
The room was large and comfortable, backed into a schoolyard, and had its own Nespresso machine.
Service
9.0
The service was top-notch as all the staff members were very friendly and efficient. They were all very attentive to my needs, making my stay very pleasant.
Location
7.0
The hotel is centrally located, halfway between the Congress center and the Casco Viejo, but reaching it by car was a bit of a challenge due to the one-way streets in the area.
Dining
7.0
The dining options were extensive and good quality, with Nespresso machines available for making your coffee; although a bit pricey, there were many alternatives nearby.
Facilities
8.0
The hotel facilities were impressive, offering in-house parking and other amenities that made my stay convenient.
Spacious rooms
Challenging car access
Sarah
United Kingdom,
February
2024
7.4/10
The hotel offers clean and comfy rooms with a very friendly staff. However, the lack of mirrors in the rooms and issues with the carpets are noticeable. The location is superb for exploring Bilbao, but the noise levels could be off-putting. The dining experience, although good overall, could use some improvements. The facilities are satisfactory making it a decent choice.
Rooms
7.0
The rooms were clean and had a very comfy bed with plenty of hot water, but the absence of mirrors apart from the bathroom mirror can be inconvenient. The carpets were a bit smelly, stale, and stained.
Service
9.0
The staff was superb, very friendly, and helpful. They can advise on nearby parking and are a real asset to the hotel.
Location
8.0
The hotel's location is fantastic for exploring all of Bilbao on foot, being centrally located.
Dining
7.0
The dining experience was good overall, but the noise from a nearby school can be distracting, and there were some issues with the quality of specific drinks like the cappuccino.
Facilities
6.0
The hotel offers standard facilities that meet basic needs.
Eddie
United Kingdom,
January
2024
8.4/10
My stay at the hotel was a mixed experience. The rooms were spacious and had a very comfortable double bed, good lighting, and a well-equipped bathroom. However, there was a lingering smell of smoke due to water dripping from the air conditioning unit, indicating a need for refreshing. The service, on the other hand, was exceptional with bubbly and funny employees who were a real credit to the business. The location was superb, offering easy access to local attractions like the Guggenheim Museum and athletic Bilbao. While the dining was a bit overpriced and the breakfast area was affected by nearby construction work, the Welsh pastries were a delightful treat. Despite the room for improvement in some areas, my overall experience was positive.
Rooms
8.0
The rooms were spacious with a very comfortable double bed, good lighting, and a well-equipped bathroom, but they would benefit from a refresh due to the lingering smell of smoke from the air conditioning.
Service
9.0
The service was top-notch, with very friendly staff who I would recommend to anyone visiting Bilbao.
Location
10.0
The hotel's location was fantastic, offering easy access to local attractions like the Guggenheim Museum and athletic Bilbao, with nearby cafes and bakeries providing excellent local food at a fraction of the price.
Dining
7.0
The dining experience was a bit overpriced, and breakfast was affected by the noise from the nearby construction work, but the Welsh pastries were a perfect touch.
Facilities
8.0
The hotel facilities were good, providing guests with a comfortable stay.
Alexander
United Kingdom,
August
2023
8.0/10
The hotel offers spacious rooms, though a bit overpriced for the size, with some noise from the cleaning service area. On the bright side, guests enjoy free access to the sky bar, complimentary soft drinks, and laundry service.
Rooms
7.0
The rooms are spacious and well-proportioned, albeit slightly overpriced for the size. Some noise from the nearby cleaning service area can be heard.
Service
9.0
The service was efficient with extremely helpful and friendly staff. However, there were moments where they seemed less sympathetic.
Location
9.0
The hotel is excellently situated in the center of the new town, just a short walk from various shops, cafes, and the metro. Easy access to main sights and transportation options.
Dining
7.0
The dining experience offers good variety but can be very expensive for the quality provided.
Facilities
8.0
The hotel provides facilities like room service, dry cleaning, housekeeping, laundry, and valet parking. Complimentary amenities like pet services are available as well.
J.
United States,
July
2023
7.0/10
My stay at the hotel was a decent experience overall. The rooms were small but very clean and had some nice touches. However, they didn't quite meet the standards of a 4-star hotel. The service was good, with the staff being helpful, but there were some issues like a creaky bed and a broken shower handle. The location was convenient, right in the city center with easy access to bars, shops, and supermarkets. The dining options were a bit expensive and not as good as local eateries. Overall, a reasonable choice for the price paid.
Rooms
7.0
The rooms were small but very clean and had some nice touches.
Service
7.0
The service was good overall, with the staff being helpful.
Location
8.0
The location was convenient, right in the city center with easy access to bars, shops, and supermarkets.
Dining
6.0
The dining options were a bit expensive and not as good as local eateries.
Facilities
7.0
The hotel offered standard facilities for a comfortable stay.
Arthur
United Kingdom,
June
2023
6.6/10
My stay at the hotel was mixed. While the rooms were comfortable, I was bothered by the noise from a nearby school playground and a machine running throughout the day and night. The location was convenient, close to transportation hubs and attractions, but the dining options were overpriced. The service was decent, with some language barriers but helpful in other areas.
Rooms
7.0
The rooms were comfortable but noisy due to the school playground and machinery.
Service
7.0
The service was decent, with some language barriers but helpful overall.
Location
8.0
The location was convenient, close to transportation and attractions, but some noise from the surroundings.
Dining
5.0
The dining options were overpriced, so I opted to eat elsewhere.
Facilities
6.0
Convenient location
Noise from surroundings
Neil
United Kingdom,
May
2023
8.2/10
The hotel staff was really helpful and attentive to our needs. The rooms may need updating but were clean and comfortable. However, they did back onto a school playground, which got noisy early on. The location was very welcoming and relaxing, with tons of space and an amazing shower room, perfect for those wanting to explore Bilbao. The dining was very good, although a bit pricey, and there was a school nearby that caused some noise disturbance in the morning.
Rooms
7.0
The rooms felt freezing cold when we arrived.
Service
9.0
The service was fantastic in helping us with our dog's vet appointment and overall friendly and responsive.
Location
9.0
The hotel's location in the city center was perfect for exploring Bilbao.
Dining
8.0
The dining was very good, but it's better to eat outside to save some money.
Facilities
8.0
The amenities provided were satisfactory.
Friendly Staff
Noisy Surroundings
Henry
United States,
April
2023
8.2/10
The hotel offers spacious and comfortable rooms equipped with useful amenities and a kind welcome gift. The service is accommodating and friendly, ensuring a truly enjoyable experience. The location is central, within walking distance of major sights and activities. The dining experience, although a bit pricey, offers indulgent pastries. The facilities are convenient and well-maintained.
Rooms
9.0
The room was spacious and comfortable, with all necessary amenities provided.
Service
9.0
The staff went above-and-beyond to be pleasant and helpful, making my stay enjoyable.
Location
8.0
The hotel's central location was perfect for exploring the city and its attractions.
Dining
7.0
The dining experience offered indulgent pastries, albeit at a higher price point.
Facilities
8.0
The hotel provides convenient and well-maintained facilities for guests to enjoy.
Peter
United States,
April
2023
8.6/10
I had a pleasant stay at the hotel. The rooms were very nice and really clean, equipped with all the necessary toiletries. However, some noise from the cleaning service area could be heard, but overall, it was comfortable. The hotel's modern and spacious rooms provided a good experience, although sleeping with the windows closed was necessary.
Rooms
8.0
The rooms were very nice and really clean, with well-equipped bathrooms and essential items provided.
Service
9.0
The service was warm, friendly, and extremely helpful. The staff went out of their way to assist us with recommendations and bookings.
Location
9.0
The location was great, within walking distance to Plaza Moyua and convenient for exploring all that Bilbao has to offer.
Dining
8.0
The dining experience was of high standard with a variety of choices and a taste of Spain. The service was excellent.
Facilities
9.0
The hotel facilities were excellent, offering various services such as room service, laundry, and valet parking.
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